30.Heath Bower, again, said 'Julian doesn't know what he is talking about. The key costs a couple of hundreds of dollars.' And he told me he totally understood and would let Julian check with previous owner. If the previous owner doesn't have it, they would do 'the best they can'3. Two days later, I followed up with Julian and was told he was busy and didn't have time to check with previous owner with regard of the manual and the key.4. Three days after I purchased that car, after me texting him several times, Julian emailed me the pdf version of manual, but told me the previous owner didn't have the key. He would ask his manager and contact me 'tomorrow afternoon' .5. I didn't get his call on the time he promised, I followed up for the 5th time. Julian told me he emailed me the manual and the previous owner didn't have the key, which was the information he already told me two days ago. No more information. He put me on hold for several minutes and then told me they can do nothing. He kept mentioning he had given me the electronic version of Manual. But we are talking about keys, right? Why did you focus on the manual? Julian told me Honda of Kirkland cannot give me an extra key, nor give me a new key at reduced price. The negotiation is done, that is 'the best they can do'. He kept telling me this is a used car so Honda of Kirkland doesn't guarantee two keys. Well, why didn't you bring this up at the beginning? Instead, you waited until I paid off all the money and asked for the second key, then you told me there was only one key? I asked him: do you feel safe if one of your keys is at other person's pocket? He said, 'Yes'. Well, that's you. Good job, continue treating your customers like this.We came to this place because of the good reviews from Google, but now I am super disappointed of the experience I had in Honda of Kirkland. I spent a lot of time calling them, cannot focus on my work while still worrying about the other key. And got treated unprofessionally and disrespectful. I recommend people pay attention to what they have promised.
It was a great experience. I loved the atmosphere and the professionalism of the people who worked there. We ended up buying a car the very next day.
I bought my first two Hondas up at Klein Honda in Everett. I work down in Redmond and so always serviced them down in Kirkland. I was always impressed with the sales and service staff in Kirkland. They are always fast and fair with everything they do. This year I needed to replace one of the Hondas (total collision loss) and add an additional vehicle as we have new drivers in the family. I have now as of this review purchased 2 vehicles from Kirkland Honda. They have been great to work with.
Bought my very Honda Civic here and Jin Sato helped me through the whole process. I am very pleased with how it went and would recommend this place to anyone in search for a new car. He is very friendly and over had a great experience.
Transparent and trustworthy. So refreshing not to be playing games when making such a big decision. And no better person to work with than Justine Lee!!
The staff at Kirkland Honda were excellent, very knowledgeable and friendly. The facilities were clean and well organized. Also connect with a long time freind, Cal Scott.
I came in to lease a new Honda Accord from Honda Of Kirkland. Cal Scott was friendly, knowledgeable and easy to deal with. What I thought was going to be a painfully long afternoon turned out to be a pleasure. Thanks you.
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