Customer Testimonials
Everyone staring with our sales person were professional and supportive of our decision. They listened to us and helped us with our purchase. We feel like we got a fair price.
The staff were very friendly and was ready to help with what I was looking for. They didn’t just treat me like a customer, but also a person.
Scott was super helpful and patient as we looked at several cars before settling on the one we wanted.
Sid was very helpful and patient with us and helped us to understand our options. We did not feel rushed at all The only suggestion I have is to provide good drinking water in the lobby area.
Kousha was very accommodating. We live two hours away from the dealership and he did everything he could to help us. He was quick to answer our questions and he even sent us a video of the car inside and out! When we decided we wanted a test drive he came in on his day off…and we bought the car!
Honda of Kirkland was very informative and helpful! Made buying my first car a seamless and positive experience
Overall, an outstanding experience—my CR‑V handles beautifully and delivers impressive fuel efficiency. A special thank you to Victoria for her patience, thorough answers, and positive attention to every concern.
Sid Eng was great to work with for the purchase of my 2025 Civic Hybrid Hatchback through the Costco Auto Program. Good communication, timely, and without any pressure. Highly recommended.
Scott was helpful and thorough throughout the process. Very happy with my new hybrid Honda Accord.
I highly recommend Honda of Kirkland, and especially Jason, for anyone in the market for a new or used vehicle. The level of professionalism, customer service, and care I experienced made the entire process enjoyable and stress-free. I also want to thank Memo in Finance department, making sure he gave me the best deal and more for my car!
The dealership was very professional and staffs were friendly. Scott Mortara helped us to find a perfect car that we were looking for. He kept us well informed about our new CR-V. Thank you so much for your help Scott.
Friendly, willing to make it work with your budget, and great communication.Did not try to pull any gimmicks.
Attentive team, understood my needs and made the car trade quick, safe, and satisfying.Thanks
Great customer service. Kelvin listened to me, my stories and pointed me to the car I really wanted. He and the Sales Manager Joe make a good team. This dealership was very busy at the end of March, but still managed to make me feel special. Thank you
I was passed around a few people for the total purchase. As this was done completely over the phone, it was understandable. The only thing I can criticize is that no documents were sent electronically. Docusign and email work great for many forms and it took a few extra day (around 10) to clear up the deal due to this. Everyone there was super helpful though. I will definitely be looking at Honda of Kirkland again. I commend the sales staff and Barbara especially. Her diligence made all the difference.
1. Took my Honda Pilot in for a service around 8 AM Tuesday, B1237 service and 3 additional issues. Since I have extended warranty, asked to see if the repairs would be cover and go ahead if they were.
2. No update until 3:30 PM so I checked. Got a reply at 4:30 PM that shop was backed up and it would be tomorrow.
3. No update on Wednesday so checked again. One issue was due to a recall service done wrong (same dealership), so they were fixing it. Other 2 issues they were waiting for extended warranty company.
4. Got a message on Thursday that warranty company approved ... Read More DealerRater - Apr 8, 2025
Excellent service while buying the new Hybrid Civic. Will definitely consider them again when searching for a new vehicle.
No pressure sales, explained the features and functions of vehicle we selected, no up selling at closing
Everyone at Honda of Kirkland was very friendly and helpful. The salesman we had an appointment to meet with for a test drive came to meet us and immediately got the car for us. We felt comfortable with MJ Kim immediately. He was friendly, knowledgeable, informative, and helpful. He explained how to use many of the features of the car and had many positive facts to share about the vehicle. He valued our trade in at a fair price, and we felt good about the price we would pay for our new vehicle. The finance expert explained the warranty coverage ... Read More DealerRater - Mar 26, 2025
I used the Costco deal and they handled very well. We had a test drive and when we were ready, we selected our vehicle, found out the Costco price and proceeded to the sale. Took a while for the financing but we were always in communication with our representative. There was no pressure except for the additional warranties but they accepted our decisions. Very professional, no haggling or pressure at all. A very pleasant experience.
Victoria was wonderful to work with! She was very pleasant, patient and low-key. These traits made me feel comfortable and confident as I was processing information regarding a new vehicle. Victoria did a great job of answering my questions. I enjoyed talking with her. It was evident that she cared and enjoyed what she was doing. I appreciated all of the time she gave me!
Straight forward transaction once we pointed out the online price and clarified a couple of times the amount they said they would discount since we didn’t need the “included” extras.
Worked with Jacque and drove from out of area to get our car. Love my new Passport! Thanks!
Honda of Kirkland helped me buy my first car and were extremely helpful during the entire process.
I felt well taken care of as I chose a car! The 2 people who worked with me were amazing! I am thankful for this dealership and will recommend it to friends and family.
Scott dealt with us fairly and honestly. The experience was excellent and we are happy with our new car.
Very helpful friendly people and nice vehicles. Only thing I would’ve changed is the variety of vehicles.
Had a pleasurable experience purchasing a new vehicle. Have also had excellent encounters with the service department.
Very fair and professional experience, we received the vehicle we desired and at a price point we were comfortable with
Very fast and professional. No hassle. Sid and MJ was a great help. We finalize the deal and got my car very efficiently.
Dan stepped in to help us when we had some questions and concerns about the vehicle we were purchasing. He was cool, collected, honest, and instrumental in helping us make our purchase in confidence. He went above and beyond to make sure we were satisfied that this was, indeed, the car for us.
Of course, I can’t leave without thanking our salesperson, Polo Dong, who facilitated the sales process. He is polite, kind, and made the whole process really easy (at least for me.) I highly recommend Polo for your car purchasing needs.
Barbara Gilley in Financing was just ... Read More DealerRater - Jan 13, 2025
After an unpleasant issue with a salesperson, the sales manager went above and beyond to make things right. He restored my faith in the dealership.
Honda did a fantastic job in making my car purchase effortless. They had a warm reception and Jacque was helpful right from the beginning, Jason was also helpful in the transaction, along with finance department with Martinez.
This was the most streamlined car deal we’ve ever done! Sid Eng was very polite, friendly, and helpful! If only all car deals could be this straightforward! We will definitely be back to purchase our next car from Honda of Kirkland! I know we received a fair deal!
Victoria provided me with attentive, detailed & patient help during a lengthy purchase. Excellent help throughout!
I got to the Honda of Kingston dealership and was in and out in just over two hours with my car. I met Dan Murphy and worked with Scott to complete all the paperwork, get a demonstration on all the features of my CRV Hybrid Sport Touring, and it was a great experience. Scott gets a 10 in my book, and I would recommend this dealership to anyone looking for a Honda. Need a car, go talk to Scott.
The whole process was a very smooth and easy process. Test drive to out the door in just a couple hours.
Everyone was super kind and patient, answering all my questions. I didn't like the color in stock and they went out of the way to see if there's any cars in transit that they'd be able to transfer over. Were also responsive over email while I waited for the car to arrive.
Kelvin Dedrick is a phenomenal salesperson. He did not try to upsell anything to inflate the price of the CRV Hybrid Sport Touring. It was a long day just waiting for people to be available. My appointment was for 10 am and I was out of there by 1:30 pm.
I have rarely encountered an auto sales associate as knowledgeable and professional as Scott at Honda of Kirkland. From the moment I began the process, he demonstrated exceptional attention to detail, ensuring every aspect of my vehicle purchase was seamlessly managed. His expertise was evident during his comprehensive and engaging tutorial of my CR-V Sport Hybrid, where his passion for the Honda brand shone through. Scott's professionalism and pride in his role as a member of the Honda of Kirkland team left a lasting impression. Thank you, Scott, for delivering an extraordinary car-buying experience!
Sid was a pleasure to work with. He was professional, direct, and did not push us in any way. His experience shows. This was a mostly seamless process.
Showroom clean and bright. Staff friendly and attentive. Able to view the new Hondas without restrictions.
At first I didn’t have the best experience but then I had another sales rep reach out that truly gave me the best customer experience and took the time to ensure that everything I was wanting to discuss was covered to where I felt confident driving off with a new vehicle.
Great experience with Honda of Kirkland. Polo was honest and easy to work with. I felt like they made us a great deal and have continued to provide support after purchasing.
Scott Mortara is not the average auto salesperson. In my opinion Scott's a top-notch professional who does his best to arrange a deal that fits the customer needs and is fair to both the customer and Honda of Kirkland. I've been leasing vehicles since 1990 and would highly recommend Scott as the person to work with. George P.
Absolutely fantastic buying experience. Very knowledgeable people! Jade Foster made the magic happen! She definitely deserves a promotion. I cannot wait to buy my next car from the same dealership.
The most professional and likable sales team at Honda of Kirkland, especially Kelvin Dedrick. Very thorough and easy to deal with.
"I had an absolutely fantastic experience purchasing my new Honda at kirkland WA.Riley Hoffman was incredibly knowledgeable and helpful. He took the time to understand my needs and preferences, and guided me through the entire process without any pressure. I felt valued as a customer and am extremely satisfied with my purchase. I would highly recommend this dealership and Riley to anyone looking for a new car."
Jacqueline 'Jacqui' Larson just helped me find a great car, at the right price, working around my crazy schedule. She is a true professional in all the best sense of the word. Knowledgeable, personable, amazingly supportive throughout the process. If you are looking for a new or used Honda go see Jacqui @[email protected]! AND... Their service department is the best I've ever worked with!
The team was flexible and supportive in our financial dilemma and found a solution, thanks to Zack, Jay, and Justin
I had nice experience at this dealership. They explain every thing clearly and they have nice people working there.
Best car buying experience I have had in recent years. I drove away in a Certified CR-V and am completely happy. Scott M was my sales associate and he was great to work with. Others in the dealership were also great including Joe in finance. I highly recommend Honda of Kirkland.
Scott was incredibly helpful and a pleasure to work with. He was able to answer all my questions on my 2021 Honda Pilot.
Sid Eng was our salesman last week when my husband and I purchased our brand new 2024 Civic Touring model. He was very kind, professional and reassuring , as I had never driven a car with the latest Sensing Technology. Sid also has a great sense of humor which is always beneficial . We are considering purchasing a second new automobile from Sid in the future. Thank you, Sid!
Absolutely no customer service. Service guys do not follow up with customers for hours turns out no one is working on the car at all! No apology, then followed by false promise of "I will not charge you" which is then taken back at time of payment . "Hey manager did not approve and you have to pay" . These guys are terrible at customer service with zero loyalty to repeat customers. I will take my business elsewhere.
“Remarkable car-buying experience”
I had the pleasure of working with Kousha at Honda, and I couldn't be happier with the service I received. From the moment I walked into the dealership, Kousha's professionalism and knowledge were apparent. He took the time to understand my needs and preferences, guiding me towards the perfect car that checked all the boxes. Kousha's attention to detail and commitment to excellence made the entire car buying process seamless and stress-free. Throughout the negotiation process, Kousha demonstrated transparency and worked diligently to secure a fair deal. His straightforward approach and exceptional customer service ... Read More DealerRater - Apr 29, 2024
Kelvin is a top-notch salesman and a pleasure to work with. We drove three hours to purchase our 2024 Pilot Trailsport! Thanks for the professionalism.
Never met a more knowledgeable or professional auto sales associate than Jackie at Honda of Kirkland. Seven hour train ride to find all the details of a two state transaction in order and ready. Her personal tutorial of our CRV sport Touring Hybrid was thorough and it was obvious that she not only knows her brand, but she is proud to be part of the Honda of Kirkland family. Thank you, Jaqueline!
I needed a new car so, I checked three other dealerships and was not interested in any of their options. But when I walked into the Honda of Kirkland I met Jacqueline Larson and was able to find the perfect car. She listened to my requirements and supported my decision with understanding and intelligence. I sincerely appreciated her confidence in her knowledge of the cars available at the dealership. She was Awesome!!!
Jacqueline was great to work with. The Honda dealer was easy to work with and there was no surprises waiting for me when I arrived to purchase the vehicle. The pricing was much better than what I could get in Spokane so I flew to Seattle to complete to purchase. I will recommend Honda of Kirkland to anyone looking for a new Honda.
Jackie was easy to work with -no high pressure and relaxed atmosphere. I will definitely recommend Honda of Kirkland!
I live about two hours away but found a 4Runner with a third row and made the drive up. Worked with Scott he was great! Patient and very low pressure. We brought our own financing so it was a streamlined process but Justin in that department was super helpful. I was trading in my dream Jeep I built from stock because of a surprise extra family member arrived and I threw my back out putting the car seat in. It was hard to let go of but Scott and Justin got me into a great vehicle that doesn’t feel ... Read More DealerRater - Feb 2, 2024
Easy to work with. Negotiations were clear and direct. He was ready to serve us at our appointed time. Great service.
Scott came through with the car I was looking for when other dealerships and salespeople didn't. Worked with me late into a Friday night to reserve the car I was looking for and was there to greet me the next day when the doors opened. Nice guy, informative about the vehicle and transaction process without ever being too pushy. Overall a great experience. I had to travel a long way to this dealership but it was worth it.
We called ahead to check out a pre-owned Pilot and Jacque had it all prepped for us upon arrival. We did our due diligence in researching comps and found this vehicle to be most competitively priced! After the test-drive, she quickly drew up papers, we settled with Finance, and we were out the door! Very efficient and professional all around.
I chose this dealership to turn in a leased Honda and lease a new Honda. I had already done all of my shopping, had decided to stick with Honda and was seeking a fair and efficient experience. I identified a particular vehicle and contacted the dealer via the website. Isaac V. and I worked out the parameters via text and email. I went to the dealer the following evening and completed the purchase in about 2 hours.
I was well-informed and ready to buy. Isaac and the finance team were flexible and reasonable. I was happy with the vehicle and the ... Read More DealerRater - Dec 12, 2023
Kelvin helped me out tremendously when I needed my car and helped me with getting to the payment range I wanted. Great service.
Just purchased a certified pre-owned 2022 pilot from Kelvin yesterday. He was really thorough, patient, and knowledge. There were no high pressure sales tactics. Definitely the best buying experience we've had in recent years. Joe in finance was equally great, and was very thorough with us making sure we understood all the paperwork before signing.
Recently purchased a used Honda Civic from Parker and Justin at Honda of Kirkland and couldn’t be happier! I found the car I was after on their website and Parker and Justin made the whole buying process stress free. I couldn’t be happier with my purchase, thanks again!
I was helped by Jacqueline Larson in purchasing a Honda Accord Touring. She was fantastic throughout the entire process, and worked very hard to make sure that I was getting the best deal possible. She really went above and beyond, and I couldn’t be happier with her service. I never felt I was being tricked with hidden fees or pressured to buy a car on the spot; which is common in other dealers.
I was treated with the most respect and felt comfortable being in the dealership right away. Parker was great, very professional and cordial!!! Parker listened to everything I had to say and was extremely patient and informative. I highly recommend this dealership!
Walked in on Jackie on a Sunday afternoon, after seeing an Odyssey on the lot.
Jackie answered all of my many questions cheerfully, clearly and frankly.
Jackie informed me of another potential buyer to whom she had shown the vehicle that day so before I left to get my brother to evaluate the vehicle with me, I wanted assurance that I had an hour to return ands get first crack at the purchase.
Feeling assured by Jackie's down to earth, frank approach to doing business, I left and returned, ready to purchase if my brother agreed. We test drove ... Read More DealerRater - Nov 4, 2023
Buyer beware. Always have a used car inspected by a mechanic first. Carfax cannot disclose if a vehicle has been in an accident if it's not reported. I took a 2006 Honda Accord EX I was interested in buying to my mechanic. He told me not to buy this car from Honda of Kirkland because it had been in an accident, which this dealership did not disclose. Also, the car needed a new battery, transmission, and radiator. None of this appears in the ad and was not disclosed by the dealership. I declined to buy it, told them what was ... Read More DealerRater - Nov 2, 2023
This is my first visit buying an auto at Honda of Kirkland and the people there are great. Scott explained all about the Hybrid I was interested in. His patients and courtesy helped me alot.
Thank you Heath and Boun for fixing the deal for us. You made up for your coworker Jae Han.
Scott is very professional and knowledgeable. He took time to answer my questions. This makes the car purchase process much less stressful. I would definitely refer Scott to my friends.
So informative and made buying my first car by myself super easy and stress-free, was extremely patient with me as I had to keep contacting my parents over the phone while they were not at the dealership with me. I felt very comfortable, and Jacqueline explained everything thoroughly in a very easy to understand way! Will definitely be coming back to her for future buying.
Poor customer service for Vehicle service.
In my recent visit to Honda of Kirkland on Sep 29, 2023, I experience poor customer service. The express service advisor neglected to inform the vehicle service is done. After waiting ~1.5 hours, I asked the advisor the reason I did not get an update. But the advisor stated they have so many customers and neglected to provide an update.
I choose Honda of Kirkland, as they provided a good service in my previous visit year ago. However, this time in 2023, I had the worst experience and customer service for vehicle services.
If you know a person ... Read More DealerRater - Oct 12, 2023
Worked with Scott to purchase a new Honda HRV AWD Sport 2024 vehicle, and I appreciate his courteousness and genuine, thoughtful answers to my questions.
Great people! Great inventory! Scott is a very good listener and provided relevant info that assisted with our purchasing decision.
Jackie was so easy to work with! We would send family and friends to her in a heartbeat!
Polo Dong was really helpful and knowledgeable. I had a great experience leasing a car from him. -Gary Arthur
Kelvin Dedrick and his sales team were awesome and got us exactly what we wanted.
Second car purchase with Jackie. Smooth and easy. Promptly provided pricing and equipment information on three vehicles and helped us make the best selection. It took some time for us to decide but Jackie didn’t rush us. Another good experience with Honda of Kirkland.
Worked with Scott to purchase a new vehicle, and I appreciate his courteousness and genuine, thoughtful answers to my questions.
Kelvin, was very helpful throughout the process. Was honest and not pushy while test driving the car. The finance process was easy, we used the Costco Auto program. Would Recommend Kelvin to anyone looking for a Honda.
Came to Honda of a Kirkland a couple days ago, they were wonderful, very professional. I had a good feeling the moment I walked in, didn’t feel rushed or pressured, which is very important to me. They answered all my questions and the whole process was quick, which I appreciate immensely! My sales guy was Kelvin, very knowledgeable & helpful! I highly recommend Kelvin and Honda of Kirkland.
Darren was a very helpful and courteous salesman. Financing was easy and the person very helpful.
Jacqueline Larson was great! Contacted me immediately when I expressed an interest in the car, made sure it was still available when we knew we were on the way to the dealership, and even gave us snacks (we were there over lunch time)! We were purchasing a used Subaru, so she wouldn't have been as familiar with it as with a Honda, but knew plenty. She used to live near where we do, so she realized the distance we had to come. Barbara in Finance was great, too. We never felt like anyone was rushing us.
This dealership made it incredibly easy to purchase our car. The salesman who helped us, Kelvin was very knowledgeable and helpful!
Really helpful and great person to have help you in choosing a car! Thank you!
Clean, friendly, convenient location. The people are all helpful and kind. I didn’t feel like I was being pressured into buying anything. They were happy to show me options and then provide information but didn’t bombard me with it. Ended up buying a CRV Hybrid a few days later from Isaac Velasquez and felt really confident through the whole process. He was great. Super excited about my awesome car too!
We purchased a new 2023 Honda Pilot at Honda of Kirkland. Sales Consultant Polo and Finance Manager Jay made the experience a positive one. We did our research, took a test drive, and had all of our questions answered by the Honda team. Jay took the time to get us a good deal with financing. We appreciated the clear communication and no pressure environment. We recommend Honda of Kirkland for your next car purchase. Thank you from the Masek family.
Jacqueline Larson was great, we told her what we wanted and she didn't try to change our minds but offered a perfect fit and the process was quick and easy! A real pleasure to work with, Susan and Roseanna Rodman
Everything so awesome and good service I will told all my friends to come to visit you guys
I leased a new CR-V Sport Touring Hybrid and the leasing process was easy and smooth. Jaqueline Larson made the whole experience pleasant. I couldn't be happier with the car or the process.
Had a wonderful experience at Honda of Kirkland with Joe LaRosee. We made a lease of Honda CR-V 2023. He provided right and clear information which made it very easy for us to come up with the decision. We were comfortable through out the process.
Bought the Honda accord on new year 2023 … Scott Mortara he helped with my purchase.. good knowledge, have a good deal … thank for your help Scott
I was so comfortable and happy with the service provided by Honda of Kirkland! My salesman kept me informed every step of the way and even held the car for me for 24 hrs so I could get there in a winter storm. Highly recommended. I LOVE my new Fit!!!
The guys in the service center act like used car salesmen & they're happy to charge for a "diagnosis" when they can never find the problem. Go to Kline in Everett, they'll take 10% off of Kirklands prices.